Effective Date: October 26, 2012
Dollar Shave Club, Inc. (“Dollar Shave Club,” “we,” “us” or “our”) values your privacy and is committed to protecting your personal information. Dollar Shave Club is an online service that delivers high-quality shaving razors and grooming supplies to its members once a month. Dollar Shave Club - Shave Money. Shave Time.
What Information Do We Collect About You and Why?
The information we collect from you enables us to fulfill your request for our products – namely, to send you the razors and/or other grooming products that you order and receive through your Membership. The information we collect is also used to send you administrative or account communication or content in which are essential to your account. These communications are essential to the successful and effective functioning of your Membership therefore the sole remedy to opt-out is to cancel your account. You may cancel your account either by logging into your account or by emailing a request to email@example.com.. We also use this information to personalize and continually improve our Site. Here are the types of information we gather:
Information We Collect Directly From You. You may browse our Site without registering. If you would like to place an order or participate in our blog or other Site offerings, then we require you to register with us and become a member on our Site so that we can fulfill your request. To register with us, we request your name and email address. As a part of the registration process, we will also ask you to select a password. In certain circumstances, such as when making a purchase, we will request that you provide your credit or debit card information and your billing and shipping address.
When you contact us with a comment, question, complaint or request for information, you may be asked for information that identifies you (such as your name and email address) along with additional information we need to help us promptly answer your question or respond to your comment or complaint. We may retain this information to assist you in the future and to improve our customer service, and product and service offerings.
Information that We Collect About You from Facebook. You may also log-in to our Site using your Facebook account. Facebook controls the information collected from you during the log-in process (ie your Facebook login and password); Dollar Shave Club does not control the information that Facebook collects from you.
If you log-in to our Site using Facebook, you must enter your Facebook email address and password. We may also ask that you grant us permission to (i) access and collect your Facebook basic information (this includes your name, profile picture, gender, networks, user ID, list of friends, date of birth, email address, and any other information you have you have set to public on your Facebook account); (ii) send you email essential to the successful functioning of your account; (iii) post to your Wall; (iv) access posts in your news feed; and (v) access your Facebook data at any time even if you are not currently using Facebook. Please note, if you allow Dollar Shave Club to have access to this information, then Dollar Shave Club will have access to this information even if you have chosen not to make that information public.
We may also use automated devices and applications, such as Google Analytics and Facebook Insights, to track usage of our Site. We may use the information gathered through these methods in aggregated form to analyze ways to improve our Site. This information may also be associated with your username or email address and may be combined with other information, including personal information that we collect about you.
What About Cookies and Other Tracking Mechanisms?
Session Cookies. Session cookies exist only during an online session. They disappear from your computer when you close your browser or turn off your computer. We use session cookies to allow our systems to uniquely identify you during a session or while you are logged in to the Site. This allows us to process your online transactions and requests and verify your identity, after you have logged in, as you move through our Site.
Persistent cookies. Persistent cookies remain on your computer after you have closed your browser or turned off your computer. We use persistent cookies to track aggregate and statistical information about user activity, which may be combined with other user information.
Third Party Cookies. We may also engage third parties to track and analyze non-personally and personally identifiable Site data. We use the data collected by such third parties to help us administer and improve the quality of the Site and to analyze Site usage. We do not authorize nor allow, to the best of our knowledge, the third parties we engage to use the information we provide for their own personal use.
Disabling Cookies . Most web browsers automatically accept cookies, but if you prefer, you can edit your browser options to block them in the future. The Help portion of the toolbar on most browsers will tell you how to prevent your computer from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether. Visitors to our Site who disable their web browsers’ ability to accept cookies will be able to browse the Site; however, some Site features may not function if you disable cookies.
Local Storage Objects. We may use Flash Local Storage Objects (“Flash LSOs”) in order to store your Site preferences and to personalize your visit. Flash LSOs are different from browser cookies because of the amount and type of data stored. In addition, you cannot control, delete, or disable the acceptance of Flash LSOs through your browser. For more information on Flash LSOs, or to learn how to manage your settings for Flash cookies, go to theAdobe Flash Player Help Page, choose “ Global Storage Settings Panel“ and follow the instructions. To see the Flash LSOs currently on your computer, choose “ Website Storage Settings Panel“ and follow the instructions to review and, if you choose, to delete any specific Flash LSO.
Clear GIFs, pixel tags and other technologies. Clear GIFs are tiny graphics with a unique identifier, similar in function to cookies. In contrast to cookies, which are stored on your computer’s hard drive, clear GIFs are embedded invisibly on web pages. We may use clear GIFs (a.k.a. web beacons, web bugs or pixel tags), in connection with our Site to, among other things, track the activities of Site visitors, help us manage content, and compile statistics about Site usage. We and our third party service providers also use clear GIFs in HTML e-mails to our customers, to help us track e-mail response rates, identify when our e-mails are viewed, and track whether our e-mails are forwarded.
Site Analytics. As noted, we may use automated devices and applications, such as Google Analytics, to evaluate usage of our Site. We also may use other analytic means to evaluate our Site. We use these tools to help us improve our Site, performance and user experiences.
Third-Party Ad Networks. We may use third parties such as network advertisers to serve advertisements on our Site. Please see the section “What About Third-Party Ad Networks?” below for additional information about our practices and your choices with regard to receiving such advertisements.
What About Third-Party Ad Networks?
You may opt-out of many third-party ad networks. The website http://www.networkadvertising.org/optout_nonppii.asp provides information regarding this practice by Network Advertising Initiative (“NAI”) members, and your choices regarding having this information used by these companies, including how to “opt-out” of third-party ad networks operated by NAI members. You also may contact About Ads at http://www.aboutads.info/choices/ for information about opting out of behavioral advertising and your choices regarding having information used by About Ads member companies, including how to “opt-out” of third-party ad networks operated by About Ads members. Opting out of one or more NAI members or About Ad members (many of which will be the same) only means that those members no longer will deliver targeted content or ads to you, but it does not mean you will no longer receive any targeted content or ads on our Site or other websites. You may continue to receive advertisements, for example, based on the particular website that you are viewing. Also, if your browsers are configured to reject cookies when you visit this opt-out page, or you subsequently erase your cookies, use a different computer or change web browsers, your NAI or About Ad opt-out may no longer be effective. Additional information is available on NAI’s and About Ad’s websites accessible by the above links.
How Do We Use Your Information?
We use the information that we gather about you for the following purposes:
– To fulfill your orders or otherwise provide services related to your Membership to you, to communicate with you about your use of our Site, your Membership and/or products that we offer or make available through the Site, and for other customer service purposes.
– To respond to any inquiries you submit to us.
– To carry out or enforce a transaction or agreement with us.
– To operate, personalize and improve the Site.
– To better understand how users access and use our Site and Memberships, both on an aggregated and individualized basis, for the purposes of improving our Site and Memberships.
– We also may post to your Wall, access posts in your news feeds, and access your Facebook data when you are not logged into Facebook. We will use and access this information for the purposes described in this section and as discussed below.
When and How Does Dollar Shave Club Share Information It Receives?
We do not sell or rent our users’ personal information to third parties for their own marketing or other purposes. As discussed in this Policy and described below, we may share your information, including personal information, with third parties to assist us with our own marketing efforts and to assist us in operating our Site and fulfilling your Membership.
– Service Providers. We may disclose the information we collect from you to our affiliates and third party vendors, service providers, contractors or agents who perform functions on our behalf, including with third parties that will assist us in processing payments, fulfilling your order, and otherwise assisting us in maintaining our Site and satisfying your Membership. Since these services are essential to the Dollar Shave Club service and your Membership if you wish to opt-out You are required to cancel your account. You may cancel your account either by logging into your account or by emailing a request to firstname.lastname@example.org.
Your personal information may be maintained and processed by our affiliates and third party vendors, service providers, contractors or agents in the US or other jurisdictions. These organizations are given the information they need to perform their designated functions, and we do not authorize them to use or disclose personal information for their own marketing or other purposes. For additional information on the way in which these organizations treat your personal information, you may contact us as set out below.
– Business Transfers. If we are acquired by or merged with another company, if substantially all of our assets are transferred to another company, or as part of a bankruptcy proceeding, we may transfer the information we have collected from you to the other company.
– In Response to Legal Process. We, our US and other foreign affiliates and service providers also may disclose your personal information in order to comply with the law, a judicial proceeding, court order, or other legal process, such as in response to a court order or a subpoena, or as otherwise required by applicable law.
– To Protect Dollar Shave Club and Others. We also may disclose the information we collect from you where we believe it is necessary to investigate, prevent, defend or take action regarding illegal activities, suspected fraud, situations involving potential threats to the safety of any person, or violations of our Terms of Service or this Policy.
– Aggregate Information. We may share aggregate information about users with third parties for marketing, advertising, research or similar purposes.
Third Party Links
Our Site may contain links to other third party websites. Any access to and use of such linked websites is not governed by this Policy, but, instead, is governed by the privacy policies of those third party websites, and we are not responsible for the information practices of such third party websites.
How Secure Is Information About Me?
We have implemented commercially reasonable technical, physical and organizational safeguards to protect personal information in our custody or control from loss, misuse, and unauthorized access, disclosure, alteration, and destruction, including, where appropriate, password protection, encryption, SSL, firewalls, and internal restrictions on who may access data to protect our Site. Please be aware that despite our best efforts, no data security measures can guarantee 100% security all of the time.
You should take steps to protect against unauthorized access to your password, phone, and computer by, among other things, signing off after using a shared computer, choosing a password that nobody else knows or can easily guess, and keeping your password private. Also, you should never share your log-in information with others. We are not responsible for any lost, stolen, or compromised passwords or for any activity on your account via unauthorized password activity. To change your Facebook password, you must go to the Facebook site and follow its procedures for changing your password.
We have personal information retention processes designed to retain personal information of consumers for no longer than necessary for the purposes stated above or to otherwise meet legal requirements.
Can I Access and Modify My Personal Information?
You have the right to access, update, and correct inaccuracies in your personal information in our custody and control, subject to certain exceptions prescribed by law. You may access and modify certain personal information that you have submitted by logging into your account and updating your profile information. You may request access, updating and corrections of inaccuracies in other personal information we have in our custody or control by emailing or writing to us at the contact information set out below. We may request certain personal information for the purposes of verifying the identity of the individual seeking access to their personal information records.
Please note that copies of information that you have updated, modified or deleted may remain viewable in cached and archived pages of the Site for a period of time.
Children Under 13
Our Site is not designed for children under 13. We do not knowingly collect information from children under 13. If we discover that a child under 13 has provided us with personal information, we will delete such information from our systems.
Special Information for California Consumers
California residents may request a list of certain third parties to which we have disclosed personal information about you for direct marketing purposes. You may make one request per calendar year. In your request, please attest to the fact that you are a California resident and provide a current California address for your response. You may request this information in writing by contacting us at: [INSERT]. Please allow up to thirty (30) days for a response.
Terms of Service
Your use of our Site and your Membership, as well as any dispute over privacy, is subject to this Policy and our Terms of Service, available at http://ca.dollarshaveclub.com/terms-conditions, including applicable limitations on liability and damages and the resolution of disputes.
How to Contact Us About Privacy
If you have questions about the privacy aspects of our Site or would like to make a complaint, please contact us at email@example.com, or at:
Attn: Privacy Department
Dollar Shave Club, Inc.
513 Boccaccio Ave.
Venice, CA 90291
Changes to this Policy
This Policy is current as of the Effective Date set forth above. We may change this Policy from time to time, so please be sure to check back periodically. We will post any changes to our Policy on our Site, at http://ca.dollarshaveclub.com/privacy-policy. If we make any changes to this Policy that materially have affect our practices with regard to the personal information we previously collected from you, we will endeavor to provide you with notice in advance of such change by highlighting the change on our Site.