What is your cancellation policy?

You can cancel your account at any time by logging into your account, clicking Membership Settings, and choosing Cancel My Account. We don't want to see you go, so please let us know if you are experiencing issues and we will do our best to help you.

Is there a fee to join Dollar Shave Club?

We don’t have a membership fee. You just pay for your razors.

Do you accept PayPal?

Sorry, we don’t accept PayPal at this time. Only major credit cards.

Is pricing in USD or CAD?

Prices on ca.dollarshaveclub.com is in CA dollars. We may be Americans, but we'll take your Canadian money.

How do I check the status of my order?

Your order will be fulfilled and shipped within 48 hours after processing payment. You can email members.ca@dollarshaveclub.com for tracking information.

Can I buy in US and ship to Canada? Or the other way around?

Sorry, we don't allow that at this time.

How many blades will I receive per month?

Here's the blade breakdown: Every month, you get 5 replacement razors with the Humble Twin; 4 with the 4X; and 4 with the Executive.

Can I add extra handles to my order?

Yes, you can pick up an extra handle by hitting the Buy Handle button on your account page or by ordering one here - ca.dollarshaveclub.com/buy-handles.

For now you'll be paying in US dollars. We're working switching it over to CA dollars. Please email members.ca@dollarshaveclub.com if you are having any problems.

How much does shipping cost?

Shipping is FREE with the 4x and Executive! It's about $2/month with the Twin. Total amounts reflected during the checkout process and in your payment confirmation email. For Canada customers, prices on ca.dollarshaveclub.com include shipping and handling.

Can you ship bulk orders?

Sorry, we don’t offer bulk orders at this time, just the subscription service.

Does the 4X have a lubricating strip?

Yes, the 4X has a lubricating strip! It contains Chamomile, Olive Oil, and Allantoin.

Do your razors have trimmer blades?

Our Executive razor does have a trimmer feature on the back of the blade. The Executive has six blades and comes with four replaceable heads per month.

Why does it say your girlfriend can use it too? Guys can have boyfriends too…

Of course, anyone can use it! And we love everyone! We just want to make sure that women know that they can use the 4X razor as well.

Are your products tested on animals?

Our products are definitely not tested on animals. We love animals, especially bears!

How many shaves will I get from one cartridge?

Though we can't give you an exact # of shaves per cartridge, the quality of our razors can guarantee you'll get one of the best shaves! Also, since most people's shaving needs are different, some may get more shaves from the Executive blade than others. The best thing to do is give it a shot and try it out. If at any point you feel like you're not getting the # of shaves you want from the Executive blade, you can cancel at anytime!

Will you be adding any safety razors to your inventory?

Thanks for the suggestion! We don’t currently have plans to offer a safety razor, but we will look into it for the future! Sounds like you're pretty attached to your razor, but give us a shot. If you feel like our razors aren't meeting or beating your blade standards, you can cancel at anytime!

Will you offer shaving cream or other products?

Thanks for the suggestion! We are looking to add shaving cream and other facial products in the near future. Check back with us soon!

What is a cartridge?

Cartridges are the razor blade heads that fit into the handle. They’re what does the work to keep your face silky smooth!

Will you offer a 3-blade razor?

Thanks for the suggestion! We don’t currently have plans to offer a 3-blade razor, but are definitely looking into it for the future!

Do your razors fit other brand handles?

Our high quality razors are uniquely manufactured and only fit our handles.

Where are your blades manufactured?

Our high quality blades and handles are manufactured overseas.

Questions not answered here? Contact Us